We’re Open! Our Response to the COVID-19

Your Flood Response team is still open and on-call 24/7

For nearly 20 years, we have been the Coachella Valley’s leading restoration services company responding to residential and commercial properties damaged by fire, water, mold, storms and disasters. Independently owned and operated, Flood Response Restoration Services offers 24/7, one hour response time throughout the Greater Palm Springs Area. Still open, still on call 24/7.

As a local, independently owned, family business, the health and safety of our community, family, friends, loved ones and team members is our #1 priority.

Coronavirus can survive on surfaces for up to a week and people infected by the virus don’t show symptoms until approximately two weeks after infection, making it difficult to track and contain. This is why having a trusted professional disease and biohazard remediation company on your side is so important.

Our team of experts is prepared to respond 24/7 to properly disinfect structures and surfaces at schools, restaurants, fitness centers, churches, hospitals and other community spaces as a critical step in safeguarding public health.

Disease outbreak is an extremely serious situation and we understand that the health and safety of you, your family, and team members are on the line. Don’t take any chances; call the professionals at Flood Response Restoration Services.

We created the following FAQ to help clarify exactly what working with Flood Response will look like in the coming weeks. Please don’t hesitate to reach out if you still have unanswered questions. 


Are you open?

Yes, we are open! Please check our current business hours (listed below), as they may have changed to accommodate social distancing principles. 

What are your current business hours?

24 hours a day, 7 days a week

Can I call you to pay over the phone?

We encourage you to call and pay over the phone. Taking care of these processes virtually is one way that our organization is actively fighting the spread of COVID-19 and helping keep our community safe. 

How about online payments?

Online payments are currently unavailable. To make a payment, please call us at (760) 343-3933 and arrange an alternative payment method. 

What actions are you taking to keep me and my family safe?

During this time of unprecedented change, we realize that you are working hard to protect yourself and your family. As an organization that cares deeply about the well-being of our customers, we have also implemented new policies and processes that conform to CDC guidelines in order to keep you and your loved ones safe. The following steps are some of the biggest changes we have made in response to COVID-19:

  • We offer Coronavirus Disinfecting Services for Commercial and Residential Clients
  • Performing routine cleaning and disinfecting of equipment and commonly used surfaces, as well as strengthening cleaning efforts of at-risk areas
  • Providing gloves, masks, and/or other appropriate personal protective equipment to our employees 
  • Communicating the importance of proper hand-washing techniques and personal hygiene habits to our employees
  • Advising employees who feel ill or show symptoms of COVID-19 to stay home from work 
What about your staff?

Just like our customers, our staff is of the utmost importance. The protective measures above, especially the emphasis on hygiene and the provision of personal protective equipment, ensure the safety of not only our customers but also our highly-trained staff. 

In this current season of uncertainty, we at Flood Response want to let you know that we still value our commitment to excellent service. 

Please call us at (760) 343-3933 with any questions at all. We will continue to update this page as more information about the virus becomes available and our policies continue to adapt to the situation.