What makes a great emergency restoration company? Homeowners who can answer this question likely have a trusted, go-to company to call in the event of a disaster striking their property.
It’s important to find a restoration team before emergency restoration is needed. However, don’t choose just any company. Quick fixes and subpar service are insufficient when it comes to property damage caused by fires, flooding, mold, or any other disaster. Thorough repairs, specialized equipment, clear communication, and IICRC-certified technicians are just a few of the characteristics you should search for in a restoration company.
Let’s review the top seven things to look for in an emergency restoration company in Southern California.
1. 24/7 Rapid Response Time
Water damage worsens the longer it goes untreated. Smoke and soot damage can linger long after the fire is extinguished, polluting your home’s air. All home disasters require immediate attention, which is why rapid response should be your emergency restoration company’s top priority.
Technicians should arrive at the emergency site as soon as possible to begin their assessment and damage mitigation. Choosing a local company in close proximity to your home can help ensure fast arrival times.
2. Proper Licensing & Certifications
Only work with a restoration company that holds up-to-date licensing and certifications. Licensing requirements can vary by state and municipality; you can verify a company’s licensing with the appropriate state or local offices. Also, look for an Institute of Inspection, Cleaning, and Restoration Certification (IICRC), which shows the company has the standard expertise and training necessary to restore properties. You can also check for specializations in water damage, fire damage, mold remediation, and other services.
3. Direct Insurance Claims Assistance
Ensure your restoration team has experience assisting clients through the insurance claims process. The company should work directly with your insurance carrier, providing detailed photo and video documentation for your claim and helping you reduce out-of-pocket expenses.
Having someone who can communicate with your insurance company on your behalf gives you the peace of mind and space to fully recover from the disaster.
4. Comprehensive Range of Services
Choose a full-service restoration company to avoid coordinating with multiple contractors for different services. Companies that offer a comprehensive range of services have streamlined, uninterrupted restoration processes.
For example, in significant cases of property damage, content storage and cleaning is often needed to protect personal items and determine which are salvageable. It’s best to work with a company that doesn’t outsource content storage so that your items don’t change hands. Instead, they remain under the care of one reliable team until restoration is complete.
Check for the following services:
- Water, flood, and storm damage restoration
- Biohazard cleanup
- Fire damage restoration
- Air duct cleaning
- Mold remediation
- Sewage damage restoration
- Carpet cleaning
- Content storage
- Disinfecting and sanitizing
- Remodeling and reconstruction
5. Excellent Local Reputation
A local restoration company should have a longstanding reputation within its community and familiarity with regional issues—such as wildfires and earthquakes in the case of Southern California. You can check a company’s Google Reviews to read recent customers’ experiences and get a sense for the reputation.
6. Efficient Techniques & Restoration Procedures
Scene stabilization, air purification, and structural repairs—all parts of the restoration process should be performed efficiently and with precise attention to detail. Your restoration company should have professional-grade equipment for tasks such as water extraction, drying, and deodorizing. A technician should be able to readily explain each stage of the process after their initial assessment.
7. Reliable Professionalism
Finally, the best restoration specialists are consistently friendly, attentive, and professional. Sensitive situations—whether you’ve experienced storm damage, a house fire, or a biohazardous event—require compassionate and thorough care from trained and certified experts. You can confirm a restoration team’s professionalism by reading reviews.
Why Southern California Homeowners Choose Flood Response for Emergency Damage
For exceptional service and a restoration company that checks every box, look no further than Flood Response. For over 20 years, we have helped families and business owners across Southern California restore their properties and rebuild their lives in the aftermath of disaster. A reliable, full-service company with offices in Thousand Palms and Temecula, Flood Response provides
- 1-hour response time (or sooner)
- Expertise from IICRC-trained and certified technicians
- An extensive range of damage restoration and specialized services
- A free estimate of your property damage
- A temperature-controlled warehouse where your belongings are safely stored during the restoration process.
- Direct communication and billing with insurance companies
- Licensed and insured services
- Specialized equipment and advanced technology
Schedule your free damage assessment today by contacting Flood Response here or calling 760-343-3933. We are available 24/7, 365 days a year, and are standing by ready to take your call.
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