Reviewer
Luz Gonzalez
Operations Manager | Flood Response
More Information About this Reviewer
Luz Gonzalez is the Operations Manager at Flood Response, with 8 years of experience in the restoration industry. Before moving into operations, she worked as an insurance adjuster, giving her a unique, claims-side perspective that she now brings to overseeing both the mitigation and reconstruction departments. Luz keeps jobs on track from start to finish, managing job costs, payroll, and WIP/AR reviews while coordinating closely with project managers and coordinators. Her background allows her to bridge the gap between fieldwork and insurance requirements, ensuring customers and carriers alike receive the level of service they expect.
Years of Experience
8+ years in the restoration industry
Specialty Areas
- Flood damage restoration
- Insurance documentation and claims support
- Reconstruction
- Remodeling
- Project management
Professional Experience
Luz oversees both the mitigation and reconstruction departments at Flood Response, making sure jobs stay on track from start to finish while keeping the team accountable and profitable. Her week is spent reviewing job costs, meeting with project managers and coordinators, handling payroll, working through WIP and AR meetings, solving issues that come up in the field, and making sure customers and insurance partners are getting the service they expect.
Industry Affiliations
Flood Response
Projects & Contributions
Reviews and authors guides on flood damage restoration, reconstruction, remodeling, project management, and insurance documentation best practices
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